Facility management AI call routing that answers tenant and site calls around the clock — urgent issues dispatched to the right vendor, routine requests ticketed, everything logged against the right property.
Facilities calls never stop, and every mis-routed one costs a vendor trip or an angry tenant. Triage is exactly the kind of judgment-by-rules that automates well.
Emergency or routine, the agent classifies by your rules — and never sends the elevator vendor to a lightbulb call.
Every request becomes a structured ticket — property, unit, issue, urgency, photos — in your CMMS or work order system, not a voicemail.
Urgent issues page the right vendor with the details they need; scheduled work gets confirmed and chased automatically.
Status updates, completion confirmations, and satisfaction checks — tenants stay informed without your coordinators playing switchboard.
The single most-hated shift in facilities — the after-hours phone — named and closed: every call answered, classified, dispatched or ticketed, and logged before your morning coffee.
More answers on the full FAQ page →
Fifteen minutes, and 3am goes back to being 3am.
